General terms and conditions
GENERAL TERMS AND CONDITIONS
Date of entry into force: 08/06/2022
Please read our General Terms and Conditions carefully, as you accept the General Terms and Conditions of our Company by placing your order!
If you have any questions regarding the use of our webshop, the purchase process, our products or our General Terms and Conditions, you can contact our Company at the following contacts:
Our company details:
Name of the company: Spell Shoes, Nagy Máté Patrik e.v.
Headquarter: 1152 Budapest, Illyés Gyula utca
We will suffice: 1152 Budapest, Illyés Gyula utca
Registration number: 56212606
Name of the registering authority: Budapest District Court Registry Court
Company bank account number: 107004577278593751100005
Name of representative: Patrick the Great
Website address: www.spellshoes.hu
Phone number: +36 20 498 68 54
Hosting provider details:
Name: Tárhelypark KFT.
Title: 1122 Budapest, Gaál József út 24.
I'm afraid: Seller and Consumer / Business together
Consumer: natural person of 18 years of age or older acting outside his / her economic activity or profession
Consumer contract: a contract in which one of the subjects qualifies as a Consumer
Warranty: in the case of a consumer contract according to the Civil Code
•a guarantee beyond the statutory obligation or voluntarily undertaken for the proper performance of the contract
•mandatory warranty based on law
Contract: Seller and Consumer / Business between the webshop and
A contract between absentees: a contract for the purchase of a product or the provision of a service which is the subject of a contract, concluded without the simultaneous physical presence of the parties, using a means of communication between absentees, within the framework of a distance selling system
A means of communication between absentees: a means of making a contractual declaration in the absence of the parties, e.g. internet access device, form, catalog, telephone
Product: marketable movable property in the stock of our webshop, intended for sale, subject to a contract
Undertaking: a person acting in the course of his economic activity or profession
Online store: our webshop, where the contract is concluded
●1997 CLV. Act on Consumer Protection
●1997 LXXVI. Copyright Act
●CVIII of 2001 Act on Certain Issues in Electronic Commerce Services and Information Society Services
●151/2003. (IX.22.) On the mandatory guarantee for durable goods
●2011 CXX. Act on the Right to Information Self-Determination and Freedom of Information
●Act V of 2013 on the Civil Code
●19/2014 (IV.29.) Of the NGM on the rules of procedure for the handling of warranty and guarantee claims for items sold under a contract between a consumer and a business
●45/2014. (II.26.) On the detailed rules of contracts between the Consumer and the business
●European Parliament and Council (EU) 2016/679 of 27 April 2016 on the processing and protection of personal data of natural persons and on the free movement of such data, and repealing Regulation (EC) No 95/46, ie the General Data Protection Regulation
●Regulation (EU) 2018/302 of the European Parliament and of the Council Regulation (EC) No 2006/2004 of the European Parliament and of the Council of 28 February 2018 on tackling unjustified territorial restrictions and other forms of discrimination based on the nationality, place of residence / establishment of the consumer in the internal market amending Directive 2009/22 / EC
Scope and acceptance of GTC:
AIn addition to the relevant legislation, the content of the contract to be concluded is also regulated by our General Terms and Conditions. Within this framework, we summarize the rights and obligations of you and us, the conditions of concluding the contract, the payment,
and the conditions of carriage, the time limits, the rules relating to liability and the conditions for the exercise of the right of withdrawal.
By placing your order, you accept the General Terms and Conditions of our Company, which belong to the contract to be concluded.
Language and form of the contract:
The language of the contract is Hungarian.
Acontract is concluded by placing the order, by accepting our General Terms and Conditions.
Prices are in HUF. Our company is subject to tax, accordingly the prices do not include the VAT content / VAT, our prices are gross prices, which include VAT. We reserve the right to change the price.
Complaints handling and enforcement options:
The Consumer may send us his complaints regarding the product or the activities of our Company at the following contact details:
●Phone number: +36 20 498 68 54
The Consumer it may be communicated primarily in writing, but in some cases orally
Complaint with our company. The complaint may relate to the behavior, work, or omission of a person acting on behalf of our Company, which is directly related to the distribution or sale of the product.
Our company will investigate the oral complaint immediately and, if possible
solves it. If the Consumer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, our Company will draw up a report on the complaint and its position, a copy of which will be sent to the Consumer (handed over locally in case of personal presence).
in the case of a complaint, it shall be sent to the Consumer within 30 days together with the reply. The
written complaint Our company in writing within 30 days of receipt
answers. If the complaint is rejected, our company is obliged to justify its position. Our company is obliged to provide the complaint with a unique identification number - in the case of an oral complaint communicated by telephone or other electronic communication service.
The record of the complaint must include:
●The place, method and time of submitting the complaint
●Consumer's name, address, contact information
●A detailed description of the consumer complaint, as well as a list of documents, records and evidence
●A statement of our company's position regarding the Consumer Complaint, if its immediate investigation can be resolved
●Place and time of recording
●Signature of the person taking the minutes and the Consumer - the latter in case the oral complaint is communicated in person
●The unique identification number of the complaint - in the case of an oral complaint communicated by telephone or other electronic communications service
Our company keeps the record of the complaint and a copy of our response for 5 years, and presents it at the request of the inspection authority.
Our company will inform the Consumer in writing if it rejects the complaint, which authority or Conciliation Body may initiate the procedure with its complaint. The information shall include the seat, mailing address and contact details of the competent authority and the Conciliation Body of the place of residence / stay of the Consumer (website,
In the event that the legal dispute between our Company and the Consumer is not settled through negotiations, the Consumer may have additional legal enforcement options:
Consumer Protection Authority Procedure:
In the event of a violation of Consumer Rights, the Consumer is entitled to lodge a complaint with the Consumer Protection Authority competent according to his / her place of residence. The authority decides on the conduct of the Consumer Protection Procedure after the complaint has been dealt with. The first instance official duties are performed by the district offices. Availability: http://jarasinfo.gov.hu/
Within the framework of civil proceedings, the Consumer is entitled to enforce his claim arising from the legal dispute in court in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the law.
Conciliation Board Procedure:
You have the right to apply to the Conciliation Body competent for your place of residence / stay if your Consumer complaint is rejected. The condition for initiating the procedure is that the Consumer Company attempts to settle the dispute directly with our Company.
AIn conciliation Board proceedings, our Company has a duty to cooperate. Based on this, our Company is obliged to call the Conciliation Board send a replyand at a hearing before the Conciliation Board to appear and to ensure the participation of the person authorized to enter into the settlement.
If the registered office / site of our Company is located outside the county according to the chamber operating the conciliation body, the Company's obligation to cooperate extends to the possibility of concluding an appropriate written agreement with the Consumer's demand.
If we do not comply with our above obligation to cooperate, the Consumer Protection Authority will have jurisdiction over the matter, according to which, in the event of infringing conduct by companies mandatory imposition of fines is in force and cannot be waived.
The amount of the fine for small and medium-sized enterprises is 15,000 to 500,000
The Consumer may request the initiation of Conciliation Board proceedings. The application must be sent in writing (by letter, fax, telegram, or on the website of the Conciliation Board, in electronic form) to the chairman of the Conciliation Board.
The application must include:
●Consumer's name, place of residence / contact information
●Name, registered office / site of the company involved in the consumer dispute
●Consumer's position and related evidence and facts
●A statement from a consumer that he has attempted to resolve the dispute directly with the business concerned
●Consumer's statement that he has not initiated any other Conciliation Board proceedings in the case, has not initiated mediation proceedings, has not filed a claim, has not submitted an application for the issuance of a payment order
●Motion for a decision of the Board
●If the Consumer has applied for a different jurisdiction than the competent Conciliation Body, the
In any case, it is necessary to attach to the application the document or a copy of the document to which the Consumer refers as evidence (the written statement of the company rejecting the complaint, if this is not available, the written evidence of the Consumer attempting to reconcile).
If a proxy is acting on the complaint, the power of attorney issued by the Consumer must be attached to the application.
For more information on the Conciliation Bodies: http://www.bekeltetes.hu
For more information on territorially competent Conciliation Bodies:
Contact details of the territorially competent Conciliation Bodies:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Address: 6000 Kecskemét, Árpád krt. 4.
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Address: 3525 Miskolc, Szentpáli u. 1.
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt.
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér
Address: 9021 Győr, Szent István út 10 / a.
Address: 4025 Debrecen, Vörösmarty u.
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Address: 5000 Szolnok, Verseghy park 8. III. floor
Address: 2800 Tatabánya, Fő tér 36.
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9 / A.
Pest County Conciliation Board
Address: 1119 Budapest, Etele út
Mailing address: 1364 Budapest, Pf .: 81.
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u. 6.
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u.
Iron County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1st floor 116.
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Online dispute resolution platform:
After registering a consumer on the website set up by the European Commission, the consumer can arrange the online purchase by filling in the application on the website.
without instituting legal proceedings. This is also a way to enforce Consumer Rights without distance restrictions.
You may file a complaint about a product / service purchased online.
Together with this online dispute resolution platform, you and the company you are complaining about have the opportunity to choose which dispute resolution body to entrust with handling your complaint.
Our website is a copyright work in accordance with Act LXXVI of 1999 on Copyright. law
1.§ (1), each part is protected by copyright. The unauthorized use of images, text, software and graphics on our website, as well as the use of malicious applications that modify our website, is prohibited pursuant to Section 16 (1) of the same Act. Please note that the transfer of materials, images, videos and texts from our website and from our database is only possible with the written consent of the right holder (Máté Patrik e.v. Nagy), with an indication of the source.
Partial invalidity and code of conduct:
In the event that a clause of our General Terms and Conditions is legally incomplete / invalid, the provisions of the applicable law shall prevail. The rest of the contract is still valid.
Technical security measures and operation of digital data content:
The servers that provide the data displayed on our website have an availability of over 99.9% / year. The entire data content is saved continuously, and at regular intervals, in the event of a problem, the original data can be restored. The data that appears on our website is in a MySQL or MSSQL database
are stored. Due to their sensitive nature, this data is stored with strong encryption and hardware support built into the processor.
The description of the features of the products / services intended for sale on our website is provided on the page of the given product.
Correction of data entry errors and responsibility for the accuracy of the data:
ADuring the ordering process, before confirming the order, you have the opportunity to modify and correct the data provided by you. You are responsible for the accuracy of the information you provide. Based on this information, we will issue an invoice and deliver your product (s) to the address indicated as the shipping address. By placing your order, you acknowledge that our Company is entitled to pass on to you any damages or costs resulting from the information you have provided incorrectly. Our company disclaims any responsibility for performance due to incorrect data entry. What is prescribed
Procedure in case of incorrect price:
Our company excludes its liability in spite of all due diligence, as well as for the obviously incorrectly stated price resulting from the failure of the IT system.
The following are considered to be obviously incorrectly quoted prices:
●Price incorrectly indicating the discount (eg original price of the product: HUF 3,000,
discount: 20%, discount price: HUF 500, since in this case the correct price is 2,400
If an incorrect price is indicated, our company will inform you about the case and offer you the opportunity to buy the product at the right price, so your decision
or order the product at the correct price or cancel the purchase without consequences.
Using our webshop:
Our webshop provides the User with the presentation of the products (products with pictures, descriptions, prices on the website) and the option of ordering online. You can browse our website in a menu system. You will find the products / services organized by category.
If you want to buy a product / service, you can do so (if you want more, by setting the number of pieces, then) by clicking on the cart button. You can view and check the products in your cart using View Cart. Here you have the option to change the quantities or delete products. Clicking to empty the Cart will delete the entire contents of the Cart.
If you have selected which products you want to order by clicking on the Order button, you will be able to place your order by entering the page if you do not have a registration yet. The following information is required during registration: name, address, billing address, shipping address,
The security of the access data is the responsibility of the User, he is responsible for updating his data, he is obliged to inform our Company if his data has been misused by a third party. If you have forgotten your password, click on "Forgot Password" and we will send you a link to the User's registered
During the ordering process, the User must select the preferred method of payment and delivery. Immediately before confirming the order, the User can check the correctness of the data, the products to be ordered and their quantity on the Order Summary page. If you want to correct the data, you can click on it with the pencil icon.
If you find everything is OK, you can click the "Submit Order" button to finalize your order, which can be found on our website and
AThe information on our website does not constitute an offer to conclude a contract on the part of our company. The bidder is you.
By clicking on the "Submit Order" button, you acknowledge that your offer has been accepted and that your declaration is subject to payment. If we do not confirm your offer within 48 hours in accordance with our General Terms and Conditions, you will be released from the obligation to make an offer.
Order processing and concluding the contract:
You can place your order at any time on our webshop. You will receive an automatic confirmation of your order, which is the receipt of your order, however, this confirmation does not constitute acceptance of your offer. If you do not receive an automatic confirmation within 24 hours of placing your order
Our company is a second
Apayment can be made by bank transfer. After processing your order, our colleague will send you the information required for the transfer. Once your transfer is received, we will return your package to the courier service for delivery.
Cash on delivery:
Payment can be made in cash immediately upon receipt of the package, which must be handed over to the courier delivering the package. In this case, after ordering, we will deliver the shipment to the courier service, which will be delivered to the address you provided.
Credit card payment on our website:
Online credit card payments are made through the Barion system. Credit card details will not be sent to the merchant. Barion Payment Zrt., Which provides the service, is an institution supervised by the Magyar Nemzeti Bank, its license number is:
Spell Shoes courier service:
Our company performs courier services.
The delivery deadline is from the confirmation of the order
Disclaimer and stipulation:
If you have previously ordered a product / service from us, but did not receive it upon delivery (except in the case in which you exercised your right of withdrawal), or the package was returned to us with the indication “Not sought”, our company undertakes to fulfill the order if the purchase price and shipping cost will be paid in advance.
Our company may delay the delivery of the package until we are sure that the purchase price of the product has been successfully paid in the case of online payment. If the price of the product has not been paid in full, our Company will draw the Consumer's attention to supplementing the purchase price.
Our company reserves the right to change the delivery time.
Our courier will determine the repairability and cleanability on site. If you consider that it cannot be repaired / cleaned, the shoe (s) will not be removed. There is no cost to get off.
If the courier loses the shoe (s) during delivery due to his / her own fault, our company will charge the new price.
Athe courier always prepares a report and photo documentation on the condition of the shoe (s).
Our company mainly ensures the delivery / receipt of the ordered products within the territory of Hungary.
Consumer information on 45/2014. (II. 26.) Government Decree:
Information on the Consumer's right of withdrawal:
As a consumer, the Civil Code. 8: 1. § 1, point 3, only a natural person acting outside the scope of his or her profession, independent occupation or business activity qualifies,
Under this legal persons may not exercise their right of withdrawal without giving reasons!
The Consumer is regulated by 45/2014. (II. 26.) gives the right of withdrawal without justification. The Consumer may exercise his right of withdrawal in the case of a contract for the sale of a product / service within 14 days from the date of receipt of the product.
The Consumer may also exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
If the Consumer has made an offer to conclude the contract, he has the right to withdraw the offer before concluding the contract, which removes the obligation to conclude the contract.
Withdrawal statement, Consumer's right of withdrawal and termination:
A 45/2014. (II. 26.) Government Decree 20.
Validity of consumer withdrawal statement:
We consider the right of withdrawal to be valid at the deadline if the Consumer sends the statement to us within the deadline (14 days).
The burden of proving that he has exercised his right of withdrawal in accordance with this provision shall be on the Consumer.
Upon receipt of the Consumer's statement of withdrawal, our company electronically confirms to the Consumer the fact of exercising the right of withdrawal or acknowledging it.
Obligation of our company in case of withdrawal of the Consumer:
Our company's obligation to refund:
If the Consumer in 45/2014. (II. 26.) of the Government, our company will refund the full amount paid by the Consumer, including the costs related to the performance, as the delivery fee within 14 days of becoming aware of the withdrawal. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the usual, less expensive mode of transport.
Method of our company's refund obligation:
A 45/2014. (II. 26.) of the Government, our company will refund the amount returned to the Consumer in the same way as the payment method used by the Consumer. If approved by the Consumer, our Company may use another payment method for the refund, however, the Consumer may not be charged an additional fee. Our Company shall not be liable for any delay due to a bank account number or postal address provided incorrectly by the Consumer.
If the Consumer chooses a delivery method other than the usual, less expensive method of delivery, our Company is not obliged to reimburse the resulting additional cost. In this case, we are obliged to refund up to the general shipping rates indicated.
Right of retention:
Our company may withhold the amount returned to the Consumer until the Consumer has returned the product or clearly confirmed that it has been returned. Packages sent by cash on delivery or postage will not be accepted.
In case of withdrawal / termination of the consumer's obligations:
If the Consumer in 45/2014. (II. 26.) of the Government, withdraws from the contract,
amust return the product immediately or no later than 14 days from the notification of the withdrawal to the person authorized by our Company to receive the product. The return is considered to have been completed on time if the Consumer sends the product before the deadline.
Cost of returning the product:
The cost of returning the product shall be borne by the Consumer. The product must be returned to our company's address. If the Consumer terminates the contract after the commencement of performance, he is obliged to pay a fee to our Company in proportion to the service provided by the time the notice is given to the company. The amount to be paid proportionally by the Consumer shall be determined on the basis of the total amount of the consideration established in the contract, plus tax. If the Consumer proves that the amount so determined is too high, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Packages sent by cash on delivery or postage will not be accepted.
Consumer liability for depreciation:
The Consumer is responsible for the depreciation resulting from the use in excess of the use required to determine the nature, properties and operation of the product.
The right of withdrawal shall not be exercised in the following cases:
Please note that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases referred to in paragraph 1:
●In the case of an alcoholic beverage, the fair value of which is beyond the control of our Company, depends on market price fluctuations and the price of which was agreed upon by the parties at the time of concluding the sales contract, but the contract will be performed only after the 30th day of conclusion.
●In the case of a product or service that cannot be influenced by our company and is subject to money market price fluctuations during the period specified for the exercise of the right of withdrawal
●In the case of newspapers, journals and periodicals, excluding subscription contracts
●By its nature, in the case of a product which is inseparably mixed with another product after delivery
●With the exception of dwelling services, a contract for the provision of accommodation,
●In the case of the sale or purchase of computer software in a sealed package, if the Consumer has opened the package after the delivery
●In the case of a non-prefabricated product which has been manufactured in accordance with the consumer's instructions or at his request, or in the case of a product which has been customized for the consumer
●In the case of digital data content provided on non-tangible data carriers, if our Company has started the performance with the express prior consent of the Consumer and the Consumer has stated at the same time that he / she acknowledges that he / she loses his / her right of withdrawal after the start of the performance
●In the case of contracts awarded by public auction
●In the case of a perishable or short-lived product
●In the case of a contract for the provision of a service, after the performance of the entire service, if our Company has started the performance with the express prior consent of the Consumer and the Consumer acknowledges that he loses his right of termination after the performance of the entire service
●In the case of a business contract in which our Company visits the Consumer at the express request of the Consumer for the purpose of performing urgent repair / maintenance work
●In the case of a sealed product which, for reasons of health protection or hygiene, cannot be returned after opening after delivery
Supplies warranty, product warranty, warranty:
This section of the Consumer Information was prepared pursuant to the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) Using Annex 3 of Government Decree 45/2014 (II.26.).
In what cases can you exercise your warranty rights?
In the event of faulty performance of our Company, you may assert your claim for warranty against supplies against our Company in accordance with the relevant rules of the Civil Code.
What rights do you have based on your warranty claim?
You can make the following supply warranty claims:
You may request a repair or replacement, unless it is impossible or would cause a disproportionate additional cost to our Company. If you have not requested or requested a repair or replacement, you may request a pro rata reduction of the consideration or the defect may be repaired at the expense of our company, or you may have the contract repaired or terminated.
You may transfer from the right to choose your chosen warranty to another, but you will bear the cost of the transfer, unless it was justified or justified by our Company.
What is the deadline for claiming supplies?
It is your responsibility to report the defect immediately within 2 months of discovering it. You may not assert your warranty rights for supplies beyond the 2-year limitation period from the performance of the contract.
If the subject of the contract between the Consumer and our Company is a used thing, the parties may agree on a shorter limitation period, but a limitation period of less than 1 year may not be stipulated.
Against whom can you assert your warranty claim?
You can assert your warranty claim against our company.
What are the other conditions for enforcing your warranty rights?
AThere are no conditions other than the notification of the defect to enforce your warranty claim within 6 months from the date of performance, if you certify that the product or service was provided by our Company. However, after 6 months from the date of performance, you must prove that the defect already existed at the time of performance.
Used products are subject to different warranty and guarantee rules. Defective performance also exists in the case of a used product, but the circumstances under which the Buyer may have expected certain defects to occur must be taken into account. Due to obsolescence, some errors become more common. The Buyer may only enforce its warranty in the event of defects that are beyond and beyond the defects arising out of use. If the used product is defective and the defect was notified to the Consumer at the time of purchase, our Company shall not be liable in this case.
In what cases can you exercise your product warranty rights?
In the event of a defect in a movable item / product, you can claim your warranty or product warranty as you choose.
What rights do you have based on your product warranty claim?
As a product warranty claim, you may only request that the defective product be repaired or replaced.
In which case is the product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
What is the deadline for you to enforce your product warranty claim?
You can assert your product warranty claim within 2 years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall cease to be entitled to do so.
Against whom and under what other conditions can you assert your product warranty claim?
You can only make a product warranty claim against the manufacturer / distributor of the movable property. You must prove the defect of the product in the event of a product warranty claim.
In what cases is the manufacturer / distributor exempted from the product warranty obligation?
The manufacturer / distributor is only released from his product warranty if he can prove that:
●According to the state of the art, the defect was not recognizable at the time of placing on the market
●The defect of the product is due to the application of legislation or a mandatory official regulation
●The product was not manufactured or marketed outside your business
The manufacturer / distributor must prove 1 reason for the exemption.
Please note that due to the same error, you cannot assume a warranty claim for a supply and a product warranty at the same time. However, if the product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product / repaired part.
In what cases can you exercise your warranty rights?
In the event of a defective performance, Decree 151/2003 on the mandatory warranty for durable consumer goods. (IX. 22.) Our company is obliged to provide a guarantee.
Legislation requires the provision of a guarantee for durable consumer goods, such as technical items, machines, tools, the purchase price of which exceeds 10,000
What are your rights under the warranty and within what period?
Decree 151/2003 on the mandatory warranty for durable consumer goods. (IX. 22.) defines the cases of the obligatory guarantee. Our company does not provide a warranty for products other than this. Warranty claims can be made within the warranty period. If the guarantor fails to comply with his obligation within the appropriate time limit at the request of the claimant, the warranty claim may be enforced in court within 3 months of the expiry of the time limit specified in the notice, even if the warranty period has expired. Failure to meet this deadline will result in disqualification. The rules governing the exercise of warranty rights need to be applied to enforce a warranty claim. The warranty period is 1 year. Failure to meet this deadline will result in disqualification. The warranty period begins on the date of delivery of the consumer product to the Consumer or commissioning (if performed by our Company). For more than one year warranty, please contact the manufacturer!
What is the relationship between warranty and other warranty rights?
The warranty is valid in addition to the warranty rights (product or supply warranty). The difference between the warranty rights and the warranty is that the burden of proof is more favorable for the Consumer in the case of a warranty.
Under the mandatory guarantee according to Government Decree 151/2003, fixed-connection or 10
consumer goods that cannot be transported in packages, with the exception of vehicles, need to be repaired at the place of operation. If repairs cannot be carried out at the place of operation, the repair service will take care of the removal and installation, as well as transport and return.
Our company's commitment within the period of the mandatory warranty must not contain conditions that are more unfavorable to the consumer than the rules of the mandatory warranty. After the expiration of this (1 year), the conditions of the voluntary warranty can be freely determined, however, the warranty must not adversely affect the existence of the Consumer's rights arising from the legislation (based on the warranty of supplies).
Exchange request within three working days:
In case of a purchase in our webshop, you have the right to exchange the product within 3 working days. Replacement request within 3 working days in accordance with 151/2003. (IX. 22.) may apply in the case of durable consumer goods covered by the Government Decree, according to which, if you validate your exchange request within 3 working days, our Company must interpret that the product was already defective at the time of sale and we must replace the product without further ado.
When is our company released from its warranty obligation?
Our company is only released from its warranty obligation if it proves that the cause of the defect occurred after performance.
Please note that due to the same defect, you cannot assert a warranty claim and warranty claim and a product warranty claim and warranty claim at the same time. Your rights under the warranty apply to you regardless of your warranty rights.